Joey Dubé

Transforming computer-vision and synthetic-media research into a multi-platform consumer and enterprise business.

• Built the B2C and B2B commercial model from the ground up: tiered subscriptions, API access, self-hosted deployments, licensing, credits, and permanent tokens.
• Grew enterprise and partner usage from zero to more than 5M aggregate monthly API calls while leading pricing, procurement, renewals, usage billing, and true-ups.
• Led product strategy and UI/UX across Web Face Swap Studio, iOS and macOS apps, a Discord bot, Chrome extension, Adobe Photoshop plugin, and proprietary integrations.
• Directed revenue operations, partnerships, customer experience, documentation, compliance, safety policy, IP protection, and community-led growth.
• Established responsible synthetic-media guardrails, moderation controls, misuse policy, licensing boundaries, and brand-safety operating practices.

Led strategy, quality assurance, market research, and execution across crypto, mobile network testing, app performance, and survey research.

• Launched and optimized a profitable crypto venture through focused resource allocation and market strategy.
• Directed mobile network and app QA programs, converting performance findings and user friction into product improvements.
• Designed survey research and delivered precise, decision-ready reports for clients across global issues.

Helped scale a global social platform from 1M to more than 15M users through product feedback, brand storytelling, community, retention, publicity, and international expansion.

• Built acquisition and retention systems spanning direct install, re-engagement, lifecycle messaging, events, social content, publicity, and partnerships.
• Expanded community programs into Latin America, Western Europe, India, Australia, Tokyo, and Taipei.
• Secured hundreds of major media integrations and placements while improving product positioning, pricing, and market visibility.

Managed 95–205 Tier I and II analysts supporting more than 65 higher-education clients in the US and internationally.

• Led workforce planning, hiring, onboarding, training, quality assurance, service levels, and performance programs for a complex distributed operation.
• Rebuilt training for higher-education products, learning systems, support tools, and service-management practices.
• Applied ITIL disciplines to improve service quality, operational continuity, KPI performance, and customer satisfaction.

Gathered requirements, onboarded public-sector clients, trained teams, and supported custom electronic-recording software.

• Managed implementation, data migration, integration, troubleshooting, and ongoing client enablement.
• Designed custom Crystal Reports with Oracle and SQL backends based on county-level requirements.

Led a 25+ person technical team resolving complex iDEN and CDMA network issues within aggressive service levels.

• Streamlined ticket workflows, scheduling, escalation, training, and performance management.
• Coordinated RF engineering, provisioning, field operations, software support, and network operations during high-impact incidents.

Led digital banking and credit-card initiatives across customer experience, operational readiness, requirements, vendors, and roadmaps.

• Authored functional requirements and process flows for major internet and mobile programs.
• Directed cross-functional delivery, vendor performance, risk mitigation, strategic planning, and compliance readiness.
• Used web metrics, market research, and emerging technologies to shape digital servicing and revenue opportunities.

Built the early foundation in technical support, incident escalation, systems administration, and workforce enablement.

• Created blended training programs for more than 300 support representatives, improving customer satisfaction and reducing handling time.
• Managed critical-issue escalation, access administration, enterprise support queues, UAT, and technical problem resolution.